• <Mehr auf Intel.com
    • Tags

Intel Server Component Extended Warranty

Intel® Server Component Extended Warranty

Key features

  • Comprehensive expertise backed by Intel® Customer Support
  • Fast shipment of replacement parts
  • Immediate fulfillment of warranty replacement requests, before the defective part is returned1

Help keep your infrastructure running smoothly

As a business owner, you need assurance that you can depend on the servers that power your company. This means you must have access to world-class support throughout the equipment life cycle, even if you keep your servers in service beyond Intel’s standard warranty period.

The number one reason customers buy Intel® Server Products is the service and support they receive.2 With your distributor or reseller’s extended warranty offering, you instantly get a trusted vendor for consistent, fast, and easy-to-use warranty replacement support for up to five years after purchase.

Depend on the service and support from your distributor or reseller, backed by Intel:

  • Safeguard server uptime: The option of an additional two years of support added onto the standard Intel® warranty.
  • Tap into troubleshooting expertise: Trained technicians who can get in direct contact with Intel if needed, for added confidence with even the toughest issues.
  • Ensure ease of warranty support: When you need it most, rely on the trusted Intel name to provide replacement parts quickly.

An extended warranty backed by Intel, makes your distributor or reseller your “one-stop shop” for server products and support.

Rely on flexible, world-class support and warranty replacement

The extended warranty adds two more years to the standard warranty on Intel® server components, so you can cover your server products for a total of up to five years after purchase.

Ease of warranty support

Throughout the warranty period, Intel will replace or refund a product that fails, depending on Intel’s standard warranty terms and conditions. Supported products include Intel® Server Boards, Intel® Server Systems, Intel® Server Chassis, and Intel® RAID Controllers.3

Part of the comprehensive support backed by Intel

Extensive resources are available to customers who take advantage of this extended warranty from your distributor or reseller, with free access to the following online services:

  • Download Intel® software, drivers, and utilities
  • View tested third-party compatibility lists
  • Retrieve technical specifications and other documentation
  • Purchase spare parts

With an extended warranty from your distributor or reseller, you can have increased confidence in the day-to-day operation of your server infrastructure. That is one less thing to worry about as you make your business thrive.

The program is available now in Canada, the European Union, South Africa, Switzerland, and the United States through qualified and registered distributors.

Key advantages

Comprehensive expertise backed by Intel Customer Support

Count on support resources backed by people at Intel, who know the hardware best

Fast shipment of replacement parts

Handle equipment replacements quickly and conveniently

Immediate fulfillment of warranty replacement requests, before the defective part is returned

Reduce the duration of business interruptions

Intel® Server Component Extended Warranty information and resources

Product specifications

Compatible Systems
Single Processor System Extended Warranty

Intel® Server System SR1630GP

Intel® Server System SR1640TH

Intel® Server System SR1630HGP

Intel® Server System R1304BTLSHBN

Intel® Server System SR1695GPRX2AC

Intel® Server System R1304BTSSFAN

Intel® Server System P4304BTSSFCN

Intel® Server System P4304BTLSHCN

Intel® Server System R1304BTLSFAN

Intel® Server System P4304BTLSFCN

Intel® Server System SR1630HGPRX

Intel® Server System SR1695GPRX1AC

Intel® Server System SR1630GPRX

Dual Processor System Extended Warranty

Intel® Workstation System SC5650SCWS

Intel® Server System SR1630BCR

Intel® Server System SC5650BCDPR

Intel® Server System SC5650HCBRPR

Intel® Server System SR2625URLXR

Intel® Server System SR2625URBRPR

Intel® Server System SR1600URHSR

Intel® Server System SR1625URSASR

Intel® Server System SR2600URBRPR

Intel® Server System SR2612URR

Intel® Server System R1208GZ4GC

Intel® Server System R1208GL4DS

Intel® Server System R2208GZ4GC

Intel® Server System R2308GL4GS

Intel® Server System R2208GZ4GC10G

Intel® Server System R2224GZ4GCSAS

Intel® Server System R1208BB4DC

Intel® Server System R2208BB4GC

Intel® Server System R2216BB4GC

Intel® Server System R2208GZ4IS

Intel® Server System R2224BB4GCSAS

Intel® Server System R2216GZ4GCIOC

Intel® Server System P4308IP4LHJCL

Intel® Server System SR2625URLXT

Intel® Server System SR1600URR

Intel® Server System SR1625URR

Intel® Server System SR2600URLXR

Intel® Server System SR2600URSATAR

Intel® Server System SR1695WBAC

Intel® Server System SR1695WBDC

Intel® Server System SR1690WBR

Intel® Server System R1304GZ4GC

Intel® Server System R1208GZ4GCSAS

Intel® Server System R2216GZ4GC

Intel® Server System R2308GZ4GC

Intel® Server System R2208GL4GS

Intel® Server System R2312GL4GS

Intel® Server System R2312GZ4GCSAS

Intel® Workstation System P4304CR2LFJN

Intel® Server System P4308IP4LHJC

Intel® Server System R1304BB4DC

Intel® Server System R2308BB4GC

Intel® Server System R2216GZ4GCLX

Intel® Server System R2312BB4GCSAS

Intel® Server System R2308GZ4GCIOC

Intel® Server System R1208GZ4GCIOC

Intel® Workstation System P4304CR2LFJNL

Intel® Modular Server Extended Warranty
 N/A
Compatible Boards
Single Processor Board Extended Warranty

Intel® Server Board S3420GPLC

Intel® Workstation Board WX58BP

Intel® Server Board S3420GPLX

Intel® Server Board S3420GPV

Intel® Server Board S3420GPRX

Intel® Server Board S1200BTS

Intel® Server Board S1200BTL

Dual Processor Board Extended Warranty

Intel® Server Board S2600IP4

Intel® Server Board S2400SC2

Intel® Server Board S2400EP2

Intel® Server Board S2600CP2IOC

Intel® Server Board S2600CP2J

Intel® Server Board S2600CP2

Intel® Server Board S2600CP4

Intel® Workstation Board W2600CR2

Intel® Server Board S2400GP4

Intel® Server Board S2600CP4IOC

Intel® Server Board S2600IP4L

Intel® Modular Server Compute Module Extended Warranty

Intel® Compute Module MFS5520VIR

Compatible Chassis
Single Processor System Extended Warranty

Intel® Server Chassis SC5650UP

Intel® Server Chassis P4304XXSHCN

Intel® Server Chassis P4304XXSFCN

Dual Processor System Extended Warranty

Intel® Server Chassis SC5600BASE

Intel® Workstation Chassis SC5650WS

Intel® Server Chassis SC5650BRP

Intel® Server Chassis SC5600LX

Intel® Server Chassis SC5650DP

Intel® Server Chassis SC5600BRP

Intel® Modular Server Extended Warranty

Intel® Modular Server Chassis MFSYS25

Intel® Modular Server Chassis MFSYS35

Intel® Modular Server Chassis MFSYS25V2

Compatible RAID
Intel® RAID Extended Warranty

Intel® RAID Controller SRCSASJV

Intel® RAID Controller SASMF8I

Intel® RAID Controller RS2BL080

Intel® RAID Controller SRCSASBB8I

Intel® RAID Controller SRCSASRB

Intel® RAID Controller RS2WG160

Intel® RAID Controller RS2SG244

Intel® RAID Controller SRCSATAWB

Intel® RAID Controller SRCSASLS4I

Intel® RAID Controller RS2WC040

Intel® RAID Activation Key AXXRAKSAS2

Intel® RAID Controller RS2PI008DE

Intel® RAID Controller SASUC8I

Intel® RAID Controller RS2BL040

Intel® RAID Controller RS2PI008

Intel® RAID Controller RS2WC080

Intel® RAID Controller RS2MB044

Intel® Integrated Server RAID Module AXXRMS2MH080

Intel® RAID Controller RS2VB080

Intel® RAID Controller RS25DB080

Intel® Integrated Server RAID Module AXXRMS2LL040

Intel® RAID Controller SASWT4I

Integrated RAID I/O Expansion Module AXXROMBSASMR

Intel® Integrated Server RAID Module AXX4SASMOD

Intel® RAID Controller RT3WB080

Intel® Integrated Server RAID Module AXXRMS2LL080

Intel® Integrated Server RAID Module AXXRMS2AF080

Intel® Integrated RAID Module RMS25PB080

Intel® RAID Controller RS25GB008

Intel® Integrated RAID Module RMS25CB080

Intel® Integrated RAID Module RMS25CB040

Intel® Integrated RAID Module RMS25PB040

Intel® Integrated RAID Module RMT3PB080

Intel® Integrated RAID Module RMT3CB080

Intel® RAID Controller RS25AB080

Intel® RAID Activation Key AXXRAKSW5

Intel® Integrated Server RAID Module AXXRMS2AF040

Intel® RAID Controller RS2VB040

Produkt- und Leistungsinformationen

open

1. Der Garantie-Vorabaustausch (AWR) steht qualifizierten Teilnehmern am Intel® Channel-Programm zur Verfügung. Weitere Informationen erhalten Sie im Intel® Reseller-Center unter http://www.intel.com/cd/channel/reseller/asmo-na/eng/327116.htm.


2. Die Support-Option „Reaktion am nächsten Geschäftstag“ wird in allen 50 US-Bundesstaaten und in ausgewählten kanadischen Städten, wie z. B. Toronto, Montreal, Vancouver, Quebec, Calgary, Edmonton und Ottawa, verfügbar sein. Entsprechende Postleitzahlen: M4 & M5,  H2 & H3, V5 & V6, G2, T1, T2, T3, T5 & T6, K0, K1, K2, K3, K4. „Reaktion am nächsten Geschäftstag zwischen 8:00 Uhr und 17:00 Uhr“ bezeichnet die Vor-Ort-Reaktion zwischen Montag und Freitag von 8:00 Uhr bis 17:00 Uhr Ortszeit (ausschließlich nationaler Feiertage). Wenn der Fachhändler oder Endkunde Intel vor 17:00 Uhr Ortszeit (beim Endkunden) anruft, wird Intel den Hardwarefehler analysieren und am nächsten Geschäftstag beim Endkunden vor Ort beheben. Wenn die Fehlerdiagnose nach 17:00 Uhr Eastern Standard Time (EST, Nordamerika) erfolgt, wird der Vor-Ort-Termin möglicherweise für den übernächsten Geschäftstag vereinbart. Die „Reaktionszeit“ wird berechnet, nachdem der Serviceprovider ermittelt, welche Hardwarekomponente ausgetauscht werden muss, und einen Wartungstechniker beauftragt.


3. Die meisten EPSD-Produkte (einschließlich Intel® Modular-Server), die 2009 oder später auf dem Markt eingeführt wurden, sind abgedeckt. Nur EPSD-Teile sind abgedeckt: Intel® Server-Mainboards, Intel® Serversysteme, Intel® Servergehäuse, Intel® RAID-Controller sowie FRUs und Zubehörteile. Dies entspricht den Bedingungen der Standard-Dreijahresproduktgarantie. Im selben System eingebaute Komponenten sind durch die Garantieverlängerung abgedeckt. Einzelkomponenten, die separat verkauft werden, sind nicht abgedeckt. Erweiterungskarten anderer Hersteller, Arbeitsspeicher, Festplatten, Tastaturen, Video, Mäuse, Grafikkarten, RAID-Backup-Batterien, optische Laufwerke, Kunststoff- oder Blechteile, nicht elektrische Teile, OEM-spezifische Teile und Intel® Prozessoren sind nicht abgedeckt.