Remote diagnosis and repair
Issue Diagnosing and repairing platform boot failures in the cloud can be difficult, time intensive, and costly. Intelligent clients can help reduce the overhead associated with repairing platform boot failures by increasing remote resolution rates and saving valuable time—for the end user and IT—and eliminating reactive and lengthy diagnostic processes. In a conventional help-desk scenario, the user contacts the help desk and the support technician tries to diagnose the problem. However, in instances where the system will not boot, the technician will likely need to make an onsite visit. For remote scenarios such as a cloud-based computing environment, it is critical for IT to be able to problem-solve from any location. As shown earlier in the “Authentication” section of this document, Intel AMT delivers powerful remote protection. By using Intel vPro technology with Intel AMT, you can remotely diagnose problems and perform remote remediation (using third-party management software) to minimize user downtime and reduce the IT time spent on resolution. Intel AMT sends an alert to a management console that identifies a soon-to-fail hardware unit before the boot failure occurs. If the system fails without warning and refuses to boot, you can use Intel AMT IDE-R to redirect the platform to a known good boot image, diagnose the problem, and perform remote remediation.
How intelligent clients can help
13 Intel IT Center Planning Guide | Client Computing in the Cloud