Remote control Issue Fully encrypted client hard drives are essential in a cloud-based environment, but remote systems with encrypted hard drives can be difficult to manage. Intelligent clients offer remote control capabilities that enable IT staff to access and manage remote systems that are encrypted—including unlocking encrypted drives and managing data security settings even when the client is powered off. The second-generation Intel Core i5 or i7 processor with vPro technology and with Intel processor graphics includes a hardware-based Intel KVM Remote Control7 capability that lets IT staff remotely see what the user sees—even beyond the firewall. With KVM Remote Control, you can: Diagnose a network driver issue Remotely observe events causing a catastrophic failure as well as the actual failure Gain visibility and control of remote system boot processes Reset a forgotten password Gain remote control of any recovery operating system How intelligent clients can help Details The ability to gain remote control of system boot processes with KVM Remote Control simplifies and speeds problem resolution. After gaining access to a PC, you can remotely boot the PC by redirecting the PC’s boot process. You can boot from a different image such as a network share, bootable CD-ROM or DVD, remediation drive, or other device. KVM Remote Control also supports the ability to remotely boot a PC with a corrupted or missing operating system. KVM Remote Control only operates with Intel processor graphics. However, a platform may also have a discrete, external graphics system so that users can switch back and forth between the graphics interfaces. Intel AMT 6.0 adds KVM Remote Control to the existing redirection features of Serial over LAN (SOL) and IDE Redirection (IDE-R). That way, a remote console can open a session with an Intel AMT platform, control the platform using a mouse and keyboard, and display what is showing on the local monitor at the console. 7 KVM Remote Control is not available on some previous generations of Intel Core processors with vPro technology. 12 Intel IT Center Planning Guide | Client Computing in the Cloud
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