Manageability Supporting end users accessing the cloud in a cost-effective, efficient way can present challenges for IT departments. With intelligent management capabilities from Intel, help-desk staff can remotely repair and secure clients even if they are asleep, hibernating, or powered down, or if the operating system is inoperable—whether inside or outside the corporate firewall and whether using a wired or wireless connection. Intelligent clients can help improve manageability in the cloud in two different areas. Remote control Remote diagnosis and repair Key Functionality of Intel AMT The following capabilities are provided by Intel AMT or enabled by Intel AMT in third-party software: Out-of-band (OOB) access – Platform is diagnosed and repaired in a crashed state via OOB access to Intel AMT, KVM Remote Control, or Serial over LAN (SOL) and IDE Redirection (IDE-R) with third-party diagnostics. Remote troubleshooting and recovery – Diagnostic and recovery capabilities of the third-party management application can be used remotely. Tamper-resistant agent – This agent is accessible by the third-party management application to gain remote control with little risk of user tampering. 11 Intel IT Center Planning Guide | Client Computing in the Cloud
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