Extensive surveys of numerous IT shops-including the Intel IT organization-laid the groundwork for defining Intel® Active Management Technology (Intel® AMT). Three of the top IT needs revealed by these surveys are better asset management, reduced downtime and minimized desk-side visits. Intel design teams determined that these issues are best addressed through platform architectural enhancements, resulting in the following features for supporting the discover, heal and protect process.

Features Benefits OOB System Management Allows remote management of platforms regardless of power on/off state or OS state**   Remote Troubleshooting and Recovery   Significantly reduces desk-side visits, increasing the efficiency of IT technical staff   Proactive Alerting   Decreases downtime and minimizes time-to-repair   Remote Hardware and Software Tracking   Eliminates time-consuming manual inventory tracking and human error, reducing asset accounting costs and increasing tracking accuracy   Non-Volatile Storage   Survives power outages and system rebuilds   Tamper-Resistant Agents   Prevents users from removing critical inventory, remote-control or virus-protection agents