Verified By Intel®

1. Audio driver (High Definition Audio) does not work with Windows¹ XP w/ SP1.
2. When the keyboard in the notebook is changed with a keyboard dedicated for a different geography, some of the keyboard keys may not function correctly.
3. Unable to customize or change the default boot logo to a customised boot logo (i.e. reseller/customer name).
4. Software Installation - OS & Driver Install Order.
5. Battery drain from a fully charged battery when the system is powered down.
6. System will not start, no power, or will not boot up.
7. Quanta¹ SW1 (QSW1945GM1) systems w/ BIOS revision Q3A61 - System Standby function is not working correctly when activated by the lid switch.
8. After installing the Compal¹ GL31 (CGL31945GM1) BIOS (GL30-003), the notebook fan runs at full speed and does not turn off or slow down while the system is running.
9. Camera driver issue. Asus¹ S96J (AS96J945PM1) Sertek¹ Camera (BisonCam) not able to install successfully via autorun.
10. Quanta¹ Manager (KB Manager¹ version 2.17 that is shipped on the drivers CD) has errors running Chinese version of Windows XP.
11. Asus¹ S96J (AS96J945PM1) will not resume from standby.

1.Issue: Audio driver (High Definition Audio) does not work with Windows¹ XP w/ SP1.

Solution:

Before installing the audio or modem driver which base on High Definition (HD) Audio bus:

• Update Windows¹ XP Operating System (OS) to Service Pack 2 (SP 2)
• Install the Microsoft¹ patch: "kb888111.exe"
• Install the audio driver

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

System Environment:
Quanta¹ - QSW1945GM1, QTW3M945GM1, and QTW3A945PM1
OS Windows¹ XP (Home, Professional, Media Center Edition)

2.Issue: When the keyboard in an Asus or Compal notebook is changed with a keyboard dedicated for a different geography, some of the keyboard keys may not function correctly.

For ASUS¹ notebooks set to use the US style keyboard and a keyboard country kit is installed, you may see the following issues:

• Japan keystroke test fails The keys "|" and "\" are invalid. US & UK keyboards are ok.

• Keyboard Layout:US/UK/JP The key "6" function is invalid when NumLack is enable.
• Keyboard Layout:JP The key "\","/","]","^" and composite key "PageDown ,PageUp, Home, End" are invalid.
• Keyboard Layout:UK The keys "\" and "#" are invalid.

Solution: For Compal and ASUS notebooks, there is a utility that can be run in a DOS environment that will allow you to change the country setting for the appropriate country-kit keyboard.

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

To use these utilities in a DOS environment, you can make a bootable DOS disk (a floppy or USB disk) and also copy the utility inside to execute those file in DOS mode.

For Compal's utility (Kbd_Sel.exe), please type "Kbd_sel /?" in DOS mode and you get the information below:

For ASUS' utility (BT.exe), please type "BT -C CNFG /W B4 xx" in DOS mode for the desired keyboard country selection. (for the appropriate codes for xx, please see the information below):

BT -C CNFG /W B4 01 ---> for Japanese KB
BT -C CNFG /W B4 17 ---> for English (UK)

Others -

System Environment:
ASUS¹ - AS96J945PM1, AS62J945PM1, AS96F945GM1, and AS62FP945GM1
Compal¹ - CGL30945PM1, CGL31945GM1, CEL81945GM1, and CEL80945PM1

3.Issue: Unable to customize or change the default boot logo to a customised boot logo (i.e. reseller/customer name). Boot logo default is the ODM name.

Solution: Requires a Bios flash update. There is a flash tool (utility) available for download that will change the Boot logo from the ODM name to the customer's name. In some countries this consistent name between the boot screen and the name on the platform is required by law.

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

System Environment:
ASUS¹ - AS96J945PM1, AS62J945PM1, AS96F945GM1, and AS62FP945GM1
Compal¹ - CGL30945PM1, CGL31945GM1, CEL81945GM1, and CEL80945PM1
Quanta¹ - QSW1945GM1, QTW3M945GM1, and QTW3A945PM1

4.Issue: Software Installation - OS & Driver Install Order.

• If starting with a brand new OS install, update the BIOS before installing any operating system, software, or drivers.
• Reboot
• Install Microsoft¹ Windows¹ XP (Home, Professional, or Media Center Edition) - (reboot as necessary)
• Apply Windows¹ XP SP 2 (service pack 2) - (reboot as necessary)
• The first driver to install is the chipset driver (Intel® Chipset Software Installation Utility).
• Reboot
• Install the video driver next. - (reboot as necessary)
• Before installing the HD audio or modem driver which is based on the High Definition Audio bus, the "kb888111.exe" packet must be installed. (Note: this packet only works with Windows¹ XP SP 2).
• Then install other drivers such as LAN, WLAN, and/or Card readerand others as necessary. (Note: Intel® PRO/Wireless Network Connection Wireless LAN software must be installed, which includes the WLAN driver and the WLAN device configuration utilities).

System Environment:
ASUS¹ - AS96J945PM1, AS62J945PM1, AS96F945GM1, and AS62FP945GM1
Compal¹ - CGL30945PM1, CGL31945GM1, CEL81945GM1, and CEL80945PM1
Quanta¹ - QSW1945GM1, QTW3M945GM1, and QTW3A945PM1

5.Issue: Quanta SW1 (QSW1945GM1) systems w/ BIOS revision Q3A21 may experience battery drain from a fully charged battery when the system is powered down and unplugged from AC power.

Solution: Update BIOS to revision Q3A61 or newer.

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

System Environment:
Quanta¹ - QSW1945GM1

6.Issue: System will not start, no power, or will not boot up.

Solution: Disassembling, assembling, upgrading and troubleshooting computers should be performed only by a computer professional since the electronic devices may cause serious damage to the installer, the system and its components if it is done improperly. Before attempting to disassemble or assemble notebook computers, carefully review the documentation specific for the laptop computer and its related components. Also, make sure to follow Electrostatic Discharge (ESD) procedures.

• Determine if the system worked before.
• Ensure that all of the installed components are properly seated.
• Determine if there have been any recent changes. Often, recent changes are the cause of the problem. If recent changes have been done, verify the configuration of those changes. If a new device was installed, suspect that the new device is causing the problem. This can be done by replacing the suspect device with a known working device and trying that device in a known working machine.
• Check the LCD panel brightness and contrast controls.
• If attempting to run the laptop from battery, try running the laptop from the AC adapter. If it works with the AC adapter, the problem may be with either the battery pack or the charging system. If the battery pack or charging system are the problem, contact Intel Customer Support.
• Use a voltmeter or an AC tester to confirm that there is adequate AC voltage at the wall outlet.
• An AC adapter can be tested with a voltmeter (measuring DC voltage) whereas the output should be +/-.3 volts.
• Check for shorts and overloads inside computer by removing nonessential items such as wireless LAN device, optical disk drive, and/or hard disk drive, just to see if the machine attempts a Power-On Self Test.
• Make sure that the laptop computer supports the processor that you are installing including type of processor, speed and voltage. Note: Mobile processors are not interchangeable between all mobile chipsets. For example, an Intel® Pentium M processor does not work in a system that is made for a mobile Intel® Pentium III processor and vise versa. Barebones notebooks that are Verified by Intel® are based upon the Mobile Intel® 945 and 940GML Express Chipset Family. As such, the only processors that will work in these systems are: Dual-Core: Intel® Core™ Duo processor 2300, Intel® Core™ Duo processor 2400, Intel® Core™ Duo processor 2500, and Intel® Core™ Duo processor 2600. Single-Core: Intel® Core™ Solo processor 1300.
• If you just installed a processor, make sure that you have inserted the processor completely in the socket and that the processor is oriented correctly. In addition, make sure that the screw that locks the processor in place is adjusted correctly. Check the laptop service manual for the correct orientation.
• Swap any detachable RAM and the processor with known good replacements one at a time. If suspect one of these components, try it in another laptop computer. In addition, if you installed RAM into the notebook computer, make sure that the RAM is on the tested memory list for the laptop computer.
• If the problem still exists, you need to contact Intel Customer Support.

System Environment:
ASUS¹ - AS96J945PM1, AS62J945PM1, AS96F945GM1, and AS62FP945GM1
Compal¹ - CGL30945PM1, CGL31945GM1, CEL81945GM1, and CEL80945PM1
Quanta¹ - QSW1945GM1, QTW3M945GM1, and QTW3A945PM1

7.Issue: Quanta SW1 (QSW1945GM1) systems w/ BIOS revision Q3A61 - System Standby function is not working correctly when activated by the lid switch. The Q3A61 BIOS sets the laptop lid switch to toggle. There are two conditions that exist as a result:

Symptoms:

1. Under normal use conditions and the laptop lid is closed, the laptop goes into standby mode. (expected)
2. If the laptop is already in standby mode and then the lid is closed, the laptop comes out of standby. (not expected)

Solution: No solution is currently available. Until a newer BIOS revision is available, it is recommended that customers ensure that the laptop is not already in standby before closing the lid.

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

System Environment:
Quanta¹ - QSW1945GM1

8.Issue: After installing the Compal¹ GL31 BIOS (version GL30-003), the notebook fan runs at full speed and does not turn off or slow down while the system is running. The BIOS boot screen shows an UNKNOWN Project ID error and question marks by the BIOS version number.

Solution: This problem can be corrected by installing the latest BIOS (version v101A or newer).

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

System Environment:
Compal¹ - CGL31945GM1

9.Issue: Camera driver issue. Asus¹ S96J (AS96J945PM1) Sertek Camera (BisonCam) not able to install successfully via autorun from the driver install CD that was shipped with the system.

Root cause: Autorun is pointing to wrong setup file.

Solution: Manually run the setup.bat file rather than the setup.exe file. There is a new CD image that fixes the problem. All S96J systems shipped after July 1, 2006 should have the autorun problem corrected on the new drivers CD (version 2.0). As a work-around, the camera driver can be downloaded and installed manually.

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

System Environment:
Asus¹ - AS96J945PM1

10.Issue: Quanta¹ Manager (KB Manager¹ version 2.17 that is shipped on the drivers CD) has errors running Chinese version of Windows XP.

Symptom: When using Chinese version of Windows¹ XP, an error message window will pop up when rebooting system every time. Also, the 5 shortkeys that are supposed to be used by the KB Manager will function, but no icon is displayed on LCD.

Solution: A new version of the KB Manager utility (version 2.23) fixes the problem. This new file is available for download.

For the most current list of driver downloads, patches, fixes, and other file updates, please refer to the Intel® Reseller Center support site for Verified by Intel®.

System Environment:
Quanta¹ - QSW1945GM1

11.Issue: Asus¹ S96J (AS96J945PM1) will not resume from standby. ASUS S96J with latest BIOS (Z96JS-ASUS-0601.ROM) and ATI video driver (V8.233-CCC-060308a-031601C_logo.zip) will not resume from standby (lid close - goes into standby, open lid - system seems to wake up, hard drive seems active, but screen never comes on and system appears hung).

The only way to recover is to either pull the battery or to hold down the power button until the laptop power shuts off.

If only using the standard VGA driver instead of the ATI graphics driver, there is no options to send the system into standby.

This problem also causes a BSOD on occasion.

Solution: Memory compatibility issue. Change SODIMM (from a different memory vendor).

System Environment: