Frequently Asked Questions

Membership

Support


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What does ‘End of Interactive Support’ mean?

End of Interactive Support (EOIS) appears on support websites when a product has been discontinued by Intel (no longer produced or sold). This means Channel Support is unable to assist with technical queries. However, information is still available on the support website at http://support.intel.com.

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How can I get software?

Software (BIOS updates, drivers, etc) is available on the support website at http://support.intel.com)

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What should I do if there is no support telephone number for my country?

Intel provides dedicated support in most countries, but due to circumstances beyond our control there are some instances where we are unable to provide in-country support telephone numbers. In this case please call the support number for a neighbouring country for advice and assistance.

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How do I get support for OEM products?

Once Intel has sold a product to an Original Equipment Manufacturer (OEM), it may be reconfigured to the OEM’s individual specification. This makes it impossible for our technicians to provide any support. If you do require support for OEM products, please contact your system manufacturer (OEM) who should be able to assist you.

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Is Web support available in languages other than English?

Currently all web support content is in English.

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How do I get my Login ID/password reset?

If you have forgotten your login ID:

Visit http://www.intel.com/reseller
Select your language in the left-hand navigation bar
When the new screen appears, select ‘Forgot ID?’ on the right-hand side beneath the login boxes
A second screen will then appear titled ‘Forgot your Login ID?' Type in your email address in the box and click on the blue ‘Continue’ button
You will then be sent an email from Intel (Intel-corporation@intel.com) with the subject: 'Password Information from Intel.'

If you have forgotten your password:

Visit http://www.intel.com/reseller
Select your language in the left-hand navigation bar
When the new screen appears, select ‘Forgot password?’ on the right-hand side beneath the login boxes
A second screen will then appear titled ‘Forgot your Password?' Type in your login ID in the box and click on the blue ‘Continue’ button
You will then be sent an email from Intel (Intel-Corporation@intel.com) with the subject: 'Password Information from Intel.'

If you have not received your login ID after 24 hours, contact Channel Support and a representative will handle your inquiry.

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