Channel Warranty Program
Warranty Replacement Program
Intel's Channel Warranty Replacement Program that is designed to offer consistent, fast and easy to use warranty replacement support worldwide.
- Consistent - Applicable to most branded Intel products and selected spare parts worldwide
- Fast - Fast shipment of replacement products or spare part from supply depots located around the world
- Easy - Online warranty replacement requests** or expeditious call handling*
The Channel Warranty Replacement Program features two warranty service programs:
- Advanced Warranty Replacement (AWR)
- Standard Warranty Replacement (SWR)
If you are not a member of one of Intel's Channel Programs, please visit the
General Warranty Information page.
Advanced Warranty Replacement
Advanced Warranty Replacement (AWR) is Intel's limited (see below) premium warranty benefit available ONLY to eligible channel program members who purchase qualifying Intel products sold via Intel Authorized Distributors in your
region. (Not applicable to the Intel® Desktop Board D201GLY).
For customers from Korea and Taiwan, please go to the
Korean support page or the
Taiwan support page to find out about the channel warranty policy in those countries.
- Intel immediately ships out replacement products or spare parts to participants in the Intel Product Integrator or Intel Premier Provider program, without having to first wait for the defective part to be returned.
- Warranty replacement within 30 days of purchase should be made through your Intel Authorized Distributor. AWR program is applied 30 days after purchase. If your Intel Authorized Distributor is not available, contact Intel directly.
- The non-functional or defective parts must be returned to Intel within 30 days of submitting the warranty replacement request (failure to do so may result in a suspension of your AWR benefits).
Simply go to the new
Channel Warranty Online Request
** service, or call
Intel Customer support*.
Currently, the maximum allowable units for replacement at any given time under AWR are as follows:
- For Intel® Channel Partner Premier Members: maximum of ten (10) units at any given time.
- For Intel® Channel Partner Associate Members: maximum of six (6) units, at any given time.
**Due to customs issues, the following countries should continue to use email, phone or fax to place warranty replacement requests: Pakistan, Myanmar, Cambodia, Sri Lanka, Bangladesh.
Important Note: The number of units may vary by geography. Intel may add to and/or change the AWR terms and conditions at any time, may deny AWR support for any request that does not meet the AWR requirements and may discontinue the AWR program upon providing notice to AWR participants.
Standard Warranty Replacement
Standard Warranty Replacement (SWR) is Intel's basic warranty service available to all members of Intel Channel Membership Programs.
- Intel ships out a replacement part upon receipt of the non-functional or defective product that is eligible for warranty service.
- Warranty replacement within 30 days of purchase should be made through your Intel Authorized Distributor. SWR program applies after 30 days of purchase date. If your Intel Authorized Distributor is not available, contact Intel directly.
- Non-functional or defective parts for replacement must be returned within 30 days of the replacement request or the order for replacement parts will be canceled.
- Currently, the maximum allowable units for replacement at any given time under SWR are 20.
Simply to the new
Channel Warranty Online Request** service, or call the
Intel Customer Support phone number* to obtain replacement for those Intel products or spare parts that are eligible for warranty service.
**Due to customs issues, the following countries should continue to use email, phone or fax to place warranty replacement requests: Pakistan, Myanmar, Cambodia, Sri Lanka, Bangladesh.
Obtaining Warranty Service
The following information will be required to process warranty requests:
- Proof of purchase
- AWR service only: proof of purchase must be from an Intel Authorized Distributor.
- Name of the product
- Product code
- Serial number-Spec + FPO for processors
- Description of the problem
- Intel Channel Membership Program participants should have their program name and membership number
- Shipping address
- Email address of customer
Technical Troubleshooting
In some cases product issues may be required to undergo Technical Troubleshooting before a replacement order is set up. In these cases, the customer will be asked to provide details on the problem. The customer's case will then be passed to our Technical Support Center for detailed troubleshooting to determine if the problem can be resolved without having to replace the unit. Customers must provide all of the information requested before any replacement can be sent out.
Estimated Shipping Times For Replacement Products and Selected Spare Parts
Estimated shipping times for replacement products and spare parts under the Channel Warranty Replacement Program for:
- Asia Pacific:
Same business day shipment
Expected average shipping time 2-5 business days
Shipment cut-off time 13.00 (Malaysian Time)
Important note: The times may vary due to factors such as customs clearance, local shipping conditions and/or availability of replacement parts. The times are estimates only, and are subject to change without prior notice. Intel will not be liable for failure to ship as estimated.
Products Currently Included in the Channel Warranty Replacement Program
Intel's current plans are to stock the following products for warranty replacement purposes:
- Boxed Intel® Processors
- Boxed Intel® Desktop Boards
- Boxed Intel® Workstation Boards
- Boxed Intel® Server Boards
- Intel® Server Chassis Kits
- Selected Intel® Server Platforms
- Intel® Network Interface Cards
- Intel® Wireless and Xircom® Products
This list is subject to change without notice. For more information contact
Intel Customer Support.
Note: Replacements for Xircom® Products cannot be ordered via the request form. Customers are advised to call the Intel Customer support phone number* to obtain warranty replacements.
Customers should also call the Intel Customer support phone number* for warranty claims on fulfillment items.
PIN Number for Priority Access
Intel® Channel Partner PREMIER Members or Intel® Channel Partner ASSOCIATE Members have priority support when calling TCS Contact Center. To get priority support, enter your PIN number when the voice navigation system prompts you to do so. Should you forget your PIN number, click the respective links below:
Legal Footnote
The above does not change the terms of Intel's limited product warranty. Please see the printed warranty information that is shipped with your product for details.
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