Channel Warranty Program
- Warranty Replacement Program
- Advanced Warranty Replacement
- Standard Warranty Replacement
- Obtaining warranty service
- Technical troubleshooting
- Estimated shipping times for replacement product and selected spare parts
- Products currently included in the channel Warranty Replacement Program
- Legal footnote
Warranty Replacement Program
Intel's Channel Warranty Replacement Program that is designed to offer consistent, fast and easy to use warranty replacement support worldwide.- Consistent - Applicable to most branded Intel products and selected spare parts worldwide
- Fast - Fast shipment of replacement products or spare part from supply depots located around the world
- Easy - Online warranty replacement requests** or expeditious call handling*
The Channel Warranty Replacement Program features two warranty service programs:
- Advanced Warranty Replacement (AWR)
- Standard Warranty Replacement (SWR)
If you are not a member of one of Intel's Channel Programs, please visit the General Warranty Information page.
If you are a member of one of Intel's Channel Programs, please visit the Channel Warranty Online Tool (CWO).
Update: Starting February 15, 2009, Intel will be taking certain steps to reduce unnecessary returns due to Customer Induced Damage. Please note how these steps could affect processing of your Standard Warranty Replacement or Advanced Warranty Replacement below.
For more information, review the Desktop and Server Motherboard ("Product") warranty policy.
Get more information on Customer Induced Damage Prevention.
Advanced Warranty Replacement
Advanced Warranty Replacement (AWR) is Intel's limited (see below) premium warranty benefit available ONLY to eligible channel program members who purchase qualifying Intel products sold via Intel Authorized Distributors in your region. (Not applicable to the Intel® Desktop Board D201GLY).- Intel immediately ships out replacement products or spare parts to participants in the Intel Associate Member or Intel Premier Partner program, without having to first wait for the defective part to be returned.
- Warranty replacement within 30 days of purchase should be made through your Intel Authorized Distributor. The AWR program is available 30 days after purchase. If your Intel Authorized Distributor is not available, contact Intel directly.
- The non-functional or defective parts must be returned to Intel within 30 days of submitting the warranty replacement request (failure to do so may result in a suspension of your AWR benefits).
Currently, the maximum allowable units for replacement at any given time under AWR are as follows:
- For Intel® Channel Partner Premier Members: maximum of ten (10) units at any given time.
- For Intel® Channel Partner Associate Members: maximum of six (6) units, at any given time.
Important Note: The number of units may vary by geography. Intel may add to and/or change the AWR terms and conditions at any time, may deny AWR support for any request that does not meet the AWR requirements, and may discontinue AWR program upon providing notice to AWR participants.
As part of the existing Desktop and Server Motherboard ("Product") warranty policy, the following actions will be taken as of February 15, 2009:
- Customers who consistently return products with customer induced damage (constituting 10 per cent of all returns) via the Advanced Warranty Replacement benefit may be subject to suspension of this benefit.
Visit the Channel Warranty Online Tool (CWO)
Standard Warranty Replacement
Standard Warranty Replacement (SWR) is Intel's warranty service available to all members of the Intel Channel Membership Programs.- Intel ships out a replacement part upon receipt of the non-functional or defective product that is eligible for warranty service
- Warranty replacement within 30 days of purchase should be made through your Intel Authorized Distributor. SWR program is available 30 days after purchase date. If your Intel Authorized Distributor is not available, contact Intel directly.
- Non-functional or defective parts must be returned within 30 days of the replacement request or the order for replacement parts will be canceled.
- Currently the maximum allowable units for replacement at any give time under SWR are 20.
As part of the existing product warranty terms, the following actions will be taken as of February 15, 2009:
Intel Desktop and Server Board products that are returned due to customer induced damage via Standard Warranty Replacement will not be accepted, and Intel reserves the right to:
- Return the product to the customer at our expense with a letter of explanation; or
- Provide a letter of explanation to the customer that details the customer induced damage and advises the customer that they will responsible for freight charges if they want the product returned. (If the customer does not agree to pay the freight charges for the return or otherwise indicates that they do not want it return, we will hold the product for 30 days and have it scrapped).
Visit the Channel Warranty Online Tool (CWO)
Obtaining warranty service
The following information will be required to process warranty requests:- Proof of purchase
- AWR service only: proof of purchase must be from an Intel Authorized Distributor.
- Intel Channel Membership Program membership number
- Email address of customer
- Name of the product
- Product code or Printed Board Assembly (PBA) for Server Boards or Altered Assembly (AA) for Desktop Boards
- Serial number-Spec + FPO for processors
- Description of the problem
- Shipping address
Technical troubleshooting
In some cases product issues may be required to undergo Technical Troubleshooting before a replacement order is set up. In these cases, the customer will be asked to provide details on the problem. The customer's case will then be passed to Intel's Technical Support Center for detailed troubleshooting to determine if the problem can be resolved without having to replace the unit. Customers must provide all of the information requested before any replacement can be sent out.Estimated shipping times for replacement products and selected spare parts
Estimated shipping times for replacement products and spare parts under the Channel Warranty Replacement Program for the United States (excluding Miami, Fl) and Canada.Same business day shipment
Expected average shipping time 1-2 days
Shipment cut-off time 5 PM Pacific time
Important note: The times may vary due to factors such as customs clearance, local shipping conditions and/or availability of replacement parts. The times are estimates only, and are subject to change without notice. Intel is not liable for failure to ship as estimated.
Products currently included in the channel Warranty Replacement Program
Intel's current plans are to stock the following products for warranty replacement purposes:- Boxed Intel® Processors
- Intel® Desktop Boards
- Intel® Workstation Boards
- Intel® Server Boards
- Intel® Server Chassis Kits
- Selected Intel® Server Platforms
- Intel® Network Interface Cards
- Intel® Wireless and Xircom® Products
Note: Replacements for Xircom® Products cannot be ordered via the request form. Customers are advised to call the Intel Customer support phone number to obtain warranty replacements.
Customers should also call the Intel Customer support phone number for warranty claims on fulfillment items.
Legal footnote
The above does not change the terms of Intel's limited product warranty. Please see the printed warranty information that is shipped with your product for details.Intel is committed to your privacy in accordance with its Privacy Policy.