Warranty - FAQ for APAC Channel Customers

Warranty
Frequently Asked Questions – APAC Customers Only

This page provides information on how to return units for replacement. Below are the links that will help you in going through the replacement process:

How do I pack and return a defective unit?
How do I contact the courier?
What is SWR/AWR?
What if I don't return my defective units?
What are other online warranty links I need to know?

How do I pack and return a defective unit?

What you need:

1. Product(s) for return that has been approved for replacement.

2. Original packaging of the units. Please use the clamshell when returning the CPU. Wrap the product properly to prevent any shipping damages. Intel's Limited Warranty Policy does not cover damages incurred during shipping.

If you no longer have the original packaging, use any material that will ensure good protection to the unit while in transit. A bubble wrap will do but refrain from using newspaper, wrapping paper or CD casing to pack the faulty item(s).

Courier will provide air-pouch only. Write the order number (please refer to the commercial invoice from courier) and your address outside the box before sending through courier.

3. Instructions in returning faulty parts as indicated in the documents coming from Intel® Depot.

Follow the packaging guidelines applicable below based on the product and availability of packaging materials:

1. Processor Packaging Guidelines with clamshell (plastic casing)
STEP 1	Important Note:For processor replacement, return both processor and Fan Heat Sink (FHS). For FHS replacement, return only FHS. Pack the processor and Fan Heat Sink (FHS) in the clam shell (plastic casing).
STEP 2	Put the clamshell in a box and wrap it with bubble wrap.
STEP 3	Pack the bubble wrapped processor in a brown box to ensure extra safety.

2. Processor Packaging Guidelines if clamshell is not available
STEP 1	Place the Land Side Cover (LSC) on the processor.
STEP 2	Pack the processor in an Electrostatic Device (ESD) cover to avoid ESD damage.
STEP 3	Wrap the Fan Heat Sink in bubble wrap.
STEP 4	Place the Processor and Fan heat sink in a brown box. Fill the box with bubble covers to avoid the damage during in transit.

Motherboard Packaging Guidelines

STEP 1

Important Note:Touching the pins of the processor socket and/or applying pressure on the socket cover can cause bent pins. Warranty may be compromised for boards with bent pins. Contact us immediately if you find any form of damage on your Intel® Desktop Board prior to packing.

Read more about Customer Induced Damage (CID)

STEP 2

Package the product based on a selected type of packaging.

Option	If you…	Use the box and packaging instructions linked below…
1	Have Intel Warranty Replacement Box	Intel Warranty Replacement Box Packaging Instructions (This is the preferred option)
2	Do not have the Intel Warranty Replacement Box	1. If motherboard part number is in this list, use a FedEx Medium Box, else use FedEx Large Box. 2. Follow the FedEx Medium/Large Packaging instructions.

Return Documents

Couriers below are designated couriers that Intel® is currently using. Following are the documents that you will receive from our authorized couriers and instructions on how to fill them out properly.

FEDEX

A. Fedex International Air Waybill

A.1 Fill out the Sender's portion with your Name, Company, Address and Phone number.
A.2 Affix your signature and keep a copy for your reference.

Note: All other information are pre-printed.

B. Return Commercial Invoice

B.1 Indicate the Airway Bill Number or Tracking Number found on the Fedex Airway Bill.
B.2 Indicate the courier
B.3 Write Sender's Name on the "Shipped By" field
B.4 Indicate the actual date of courier pickup on the "Date Shipped" field

Note: All other information are pre-printed.

C. Customer Return Guide

This document contains instructions on how to properly return the defective Intel® products to depot.

DHL

A. DHL International Air Waybill

A.1 Fill out the Sender's portion with your Name, Company, Address and Phone number.
A.2 Affix your signature and keep a copy for your reference.

Note: All other information are pre-printed.

B. Return Commercial Invoice

B.1 Indicate the Airway Bill or Tracking Number found on the DHL Airway Bill.
B.2 Specify the Courier
B.3 Write Sender's Name on the "Shipped By" field
B.4 Indicate the actual date of courier pickup on the "Date Shipped" field

Note: All other information are pre-printed.

C. Customer Return Guide

This document contains instructions on how to properly return the defective Intel® products to depot.

For Australian customers print the DRA Order form that will be sent through email and contact Australian Air Express for pick up of defective parts.

Upon receipt of your returned product(s) to Intel® Depot, your replacement product will be shipped out. A shipment confirmation will also be sent to you via email to confirm the transaction.

How do I contact the courier?

Refer to the return guide provided by the Intel Depot to you either hardcopy or via email.

What is SWR/AWR?

Information about SWR and AWR may be found at http://support.intel.com/reseller > Reseller Center > Support & Download > Warranty Information : Advanced Warranty Replacement request and Standard Warranty Replacement request

What if I don't return my defective units?

For Advance Warranty Replacement (AWR) orders, return to depot the defective unit(s) within 10 days from receipt should there be no issues with the replacement part. Unreturned defective units despite repeated reminders might suspend AWR privileges.

For Standard Warranty Replacement (SWR) orders, return the defective unit(s) to depot upon receiving the shipping documents from Intel®. Unreturned defective part after 60 days from the drop time order might cancel your SWR order and no replacement will be issued.

What are the other warranty online links I need to know? (for Intel® Channel Members Only)

Follow the links below for other warranty options:

	Channel Warranty Requests
	Online Channel Partner Technical Support

This applies to: