Vodafone España, S.A is part of Vodafone Group Plc – the world’s leading mobile telecommunications company. A few years ago, in a bid to differentiate itself from the competition and maximise its in-store presence, Vodafone unveiled a new design concept which made a bold change to the appearance of its retail outlets. To support the concept, Vodafone tasked Fractalia – a remote PC management specialist – with the design and development of a digital signage solution for its 75 flagship stores throughout Spain.
Challenge
Vodafone wanted to further expand its digital signage solution to include more desktop PCs, multi media content screens and kiosks, across more of its flagship and franchise stores while keeping operational expenditure to a minimum.
Solution
Using its IriScene Remote Management* software together with desktop PCs powered by Intel® Core™2 processors with vPro™ technology. Combined these solutions offer the highest level of remote management, including software problem diagnosis and repair, hardware diagnosis, software and hardware inventory and security patch management.
Benefits
Fractalia has reduced the number of deskside visits by 20 percent, and streamlined security and inventory processes, improving the productivity of its IT technicians and reducing the total cost of ownership of the digital signage solution. Crucially, system availability has increased from 97 percent to 99.3 percent, improving the customer experience and influencing decisions at the point of sale.
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