Fractalia Remote Systems is a leading Spanish IT services provider to the leisure, retail and public sector market segments
- Fractalia Hotel Systems – a division of Fractalia Remote Systems – provides IT services to quality hotel chains in Europe and Central and South America, managing hotel business centres
- Each year Fractalia invests 17 percent of its turnover into research and development to improve its Iriscene software used to provide remote PC management, digital signage, public Internet access and express check-in and check-out kiosks
Challenge
Fractalia wanted to lower its IT service costs while improving the quality of service delivered to its hotel customers. It also wanted to reduce PC downtime, thus minimising lost revenue on behalf of its customers
Benefit
- The remote reboot and power-up features of the Intel® Core™2 processor with vPro™ technology have enabled Fractalia to virtually eliminate on-site visits to repair faulty PCs, improving mean time to repair and decreasing IT support costs per PC by 85 percent.
- The combined cost savings from reducing IT support costs and minimising loss of revenue to hotels is USD 369,000 (EUR 290,405) over five years. This provides a return on investment of 524 percent over five years, and break-even after just two years
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